Wireless Door Guide
To log into the Avigilon Alta Open app:
1. Download the Avigilon Alta Open app
The Avigilon Alta Open mobile app works on Android and iOS devices.
The Avigilon Alta Open mobile app works on Android and iOS devices.
iOS
Install the app from the Apple App Store
Avigilon Alta Open iOS mobile app requirements:- iOS 13 or higher
Android
Install the app from the Google Play Store
Avigilon Alta Open Android mobile app requirements:- Android 8.0 or higher
2. Enter your email and tap Next (from within the app) .
3. You will be prompted to open your email app. If you do not have email on your phone, please follow the steps here and then select Use Password Instead. If you do have email on your phone you will receive an email from Avigilon Alta. Please open the email from the same device where you installed the Avigilon Alta Open app (it will not work otherwise).
4. In the email, tap SET UP PHONE.
5. After you click the link, the app will set up your user and log you in and the app will guide you through a few setup steps. After setting up, the app will show you the entries you can access.
3. You will be prompted to open your email app. If you do not have email on your phone, please follow the steps here and then select Use Password Instead. If you do have email on your phone you will receive an email from Avigilon Alta. Please open the email from the same device where you installed the Avigilon Alta Open app (it will not work otherwise).
4. In the email, tap SET UP PHONE.
5. After you click the link, the app will set up your user and log you in and the app will guide you through a few setup steps. After setting up, the app will show you the entries you can access.
If you can't get the setup link to work or don't have email on your phone
If you can't get the setup link to work or don't have email on your phone, you can set a password on your account and use that to log in to the Avigilon Alta Open app.
To set up a password please follow these steps:
To set up a password please follow these steps:
- Go to https://control.openpath.com/login.
- Click Forgot Password.
- Enter the email address from which you received the Avigilon Alta Open setup email.
- Check your email for the Forgot Password email.
- From that email, click the included link to set a password.
- Once your browser opens you will set a password, which will be associated with your email address.
- Do NOT try to log in via the browser unless you have portal (Admin) access.
- Close the Browser.
- Open the app on your phone, enter your email then tap on use password instead then log in.
Note: If you get “No accounts found” please reach out to your local admin, this could mean your user has not been created yet or the admin could have misspelled your email.
Note: If you get “It looks like you don’t have access to entries. Please contact your administrator.” Please reach out to your local admin, this means your user was not granted access to any entries.
Note: If you get “It looks like you don’t have access to entries. Please contact your administrator.” Please reach out to your local admin, this means your user was not granted access to any entries.
iOS mobile app setup and troubleshooting
Setup
After installing and logging into the Avigilon Alta Open app, you need to enable some permissions before you can use the app.
To unlock entries using the app
Enable Bluetooth on your device and allow Avigilon Alta Open to use Bluetooth.
To unlock entries without opening the app
Enable Bluetooth on your device and allow Avigilon Alta Open to use Bluetooth.
To unlock entries using the app
- Set location permission to authorized Always.
To unlock entries without opening the app
- Set location permission to Always.
- Allow Avigilon Alta Open to use Motion & Fitness Activity.
- Motion & Fitness Activity will put the app on standby when not in use to preserve battery. When testing unlock capability make sure the phone is NOT inactive. Move it around before you attempt to test Wave to Unlock.
- You can wave to unlock without opening the Avigilon Alta Open app.
Troubleshooting iOS
- Make sure your device is running iOS 13.0 or higher.
- Verify Bluetooth and location settings are turned on for your device by going to your device’s settings.
- If you’re having trouble unlocking Avigilon Alta readers via Bluetooth, refer to iPhone BLE Troubleshooting.
- Verify location and Bluetooth services are on for the Avigilon Alta Open app by going to the app settings. Why does the Avigilon Alta Open app need to know my location?
- If none of the above steps work, please send feedback again and contact Avigilon Alta Support.
Android mobile app setup and troubleshooting
Setup
After installing and logging into the Avigilon Alta Open app, you need to enable some permissions before you can use the app.
You will be prompted via the app to fix any settings that need to be changed:
Bluetooth - If your Bluetooth is on but you are still getting a prompt to fix Bluetooth, make sure you have Nearby Devices turned on in phone settings.
After installing and logging into the Avigilon Alta Open app, you need to enable some permissions before you can use the app.
You will be prompted via the app to fix any settings that need to be changed:
Bluetooth - If your Bluetooth is on but you are still getting a prompt to fix Bluetooth, make sure you have Nearby Devices turned on in phone settings.
- Notifications must be enabled
- Avigilon Alta Open Call Notification must be enabled
Found under Settings> Notifications> App Notifications
If you cannot find where notifications are on your device we recommend consulting its user manual or try searching the web for “How do I change notification settings on my <cell phone model>”
Troubleshooting Android
Search through the User Help docs. Many times the answer is simple enough to have its own document.
If you’re having issues with the Avigilon Alta Open Android App, we recommend you first and foremost send feedback. Sending feedback helps us to narrow down what the problem is and get you up and running. How do I request help from the mobile app?
After sending feedback, we recommend you also try the following:
If you’re having issues with the Avigilon Alta Open Android App, we recommend you first and foremost send feedback. Sending feedback helps us to narrow down what the problem is and get you up and running. How do I request help from the mobile app?
After sending feedback, we recommend you also try the following:
- Make sure your device is running Android 8.0 or newer.
- Verify location settings are turned on for your device by going to your phone's settings.
- Note: For devices running Android 10, you may need to set location permissions to Allow all the time for onsite unlocks to work.
- Verify location and Bluetooth services are on for the Avigilon Alta Open app by going to the app settings. Why does the Avigilon Alta Open app need to know my location?
- If the app shows you're out of range, you may need to restart your Bluetooth by going into your phone Settings, disabling Bluetooth, waiting 30 seconds, and enabling Bluetooth, now check the app to see if it shows you're within range of the entry.
- If your location and Bluetooth services are on but the Wave to Unlock/Touch feature works intermittently, please disable any battery optimization or battery saver features on the Avigilon Alta Open app. How do I improve Wave to Unlock reliability on Android?
- If you've tried all the previous steps and you're still having issues, you may want to try installing the beta app. We're constantly trying to improve our mobile app experience, and the beta app may have addressed your issues. You can download the app here: https://play.google.com/apps/testing/com.openpath.mobile.
- If none of the above steps work, please send feedback again and contact Avigilon Alta Support.
Extra Android app setup and troubleshooting
Note: Android 8.0 or higher is required to run the Alta Open app on Android
DISABLE Battery Optimization
To unlock entries without opening the app (swiping)
- Enable Bluetooth on your device and allow Avigilon Alta Open to use Bluetooth.
- Set location permission to Allow all the time.
- Why does the Avigilon Alta Open app need to know my location? Turn off battery optimization for the app.
- How do I improve Wave to Unlock reliability on Android?
To unlock entries using the app
- Enable Bluetooth on your device and allow Avigilon Alta Open to use Bluetooth.
- Set location permission to Allow only while using the app.